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Medical Disclaimer

Axentra provides technology and administrative support and does not replace the relationship between an individual and a licensed healthcare professional. Medical services are provided by independent licensed providers. Prescription medications are available only when clinically appropriate following a provider evaluation and are dispensed by licensed pharmacy partners. Compounded medications are not FDA-approved, and FDA does not evaluate their safety, effectiveness, or quality before marketing. Product and service availability varies by individual and state. Results are not guaranteed. Host-facility lease payments are established under written fair-market-value arrangements and are not based on referrals, prescriptions, purchases, or the volume or value of healthcare services.

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Table of ContentsPrivacy Policy and Notice of Privacy Practices
  1. Your Information. Your Rights. Our Responsibilities.
    1. Your Rights
    2. Your Choices
  2. How We Use and Share Your Information
    1. Typical Uses
    2. Additional Permitted Uses
  3. Platform-Specific Information We Collect
  4. How We Use Your Data
  5. Data Sharing
  6. Data Security
  7. Children’s Privacy
  8. Breach Notification
  9. Policy Changes
  10. How to File a Complaint
  11. Legal Jurisdiction

Privacy Policy and Notice of Privacy Practices

Effective Date:
May 19, 2025
Applies to:
Axentra Health, powered by Axentra Health
Address:
3611 Windhill Ln, Montgomery, TX, 77356
Phone:
281-755-4463
Contact:
Joy Ajamian, Privacy Officer – joy@axentrahealth.com

Purpose of This Policy

This policy explains how we collect, use, disclose, and protect your personal and health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws. It combines standard HIPAA privacy practices with platform-specific protocols for telehealth, e-commerce, and EHR-integrated pharmacy workflows.

  1. Your Information. Your Rights. Our Responsibilities.

    1. Your Rights

      • Get an electronic or paper copy of your medical record
      • Request corrections to your medical information
      • Request confidential communications (e.g., alternative mailing address or contact method)
      • Request limits on what we use or share (though we may not be able to comply in all cases)
      • Get a list of those with whom we’ve shared your information (excluding treatment, payment, and operations)
      • Receive a paper copy of this policy at any time
      • Choose someone to act on your behalf (e.g., legal guardian or power of attorney)
      • File a complaint without fear of retaliation

    2. Your Choices

      3. You can direct us to:

      • Share information with family, friends, or others involved in your care
      • Share information in disaster relief situations
      • Usage data and interaction behavior
      • Cookies and tracking technology data

      We never share your information for:

      • Marketing purposes
      • Sale of your data
      • Sharing psychotherapy notes unless you provide written permission.

  2. How We Use and Share Your Information

    1. Typical Uses

      • Treatment: Share with healthcare professionals involved in your care
      • Payment: Bill for services and collect payment
      • Operations: Improve your care and platform performance

    2. Additional Permitted Uses

      3. We may also share your health information:

      • For public health (e.g., reporting disease, abuse, product recalls)
      • For research (if approved)
      • With medical examiners or funeral directors
      • To comply with the law or law enforcement
      • For workers’ compensation and government functions (e.g., military, national security)
      • In response to court orders or subpoenas

  3. Platform-Specific Information We Collect

    We collect and store the following when you use our digital storefront and services:

    • Personal Information: Name, email, phone, address, DOB, payment details
    • Health Data: Medication history, lab results, intake forms
    • Device & Usage Info: IP address, browser data, cookies, session logs
    • Account Data: Login credentials, subscription preferences

  4. How We Use Your Data

    We use your information to:

    • Provide secure access to telehealth and pharmacy services
    • Manage your account, orders, and digital subscriptions
    • Comply with state/federal medical and data protection laws
    • Send updates and marketing (only with your consent)
    • Protect against fraud and unauthorized access

  5. Data Sharing

    We may share your data with:

    • Licensed medical providers and pharmacy partners (e.g., RD3MG)
    • EHR and telehealth integration vendors (e.g., EHR Central)
    • Payment processors (e.g., USA Payments)
    • HIPAA-compliant analytics vendors (non-identifiable data only)
    • Government or law enforcement as legally required

    We do not sell or rent your data under any circumstances.

  6. Data Security

    We protect your data using:

    • End-to-end encryption
    • Role-based access controls
    • Secure cloud infrastructure
    • Ongoing security audits
    • Breach notification protocols as required by law

  7. Children’s Privacy

    Our services are not intended for individuals under age 18. We do not knowingly collect information from minors.

  8. Breach Notification

    We will notify you promptly if a breach occurs that may have compromised your information.

  9. Policy Changes

    We reserve the right to update this policy. Changes will apply to all collected data and be posted online. You may request a copy of the current version at any time.

  10. How to File a Complaint

    You can contact our Privacy Officer:

    Joy Ajamian

    Email: joy@axentrahealth.com

     

    Or contact the U.S. Department of Health & Human Services:

    Office for Civil Rights

    200 Independence Avenue, S.W.

    Washington, D.C. 20201

    Phone: 1-877-696-6775

    Online: www.hhs.gov/ocr/privacy/hipaa/complaints

  11. Legal Jurisdiction

    This policy and your use of our services are governed by the laws of the State of Colorado, and any disputes shall be resolved in courts located in Denver, Colorado.