Dr. Rohan Patankar
Dr. Rohan Patankar, DODoctor of Internal MedicineDirector of TeleMedicineCDR.0001656
Axentra Health

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Medical Disclaimer

Certain products offered through Axentra Health require a licensed telemedicine consultation before purchase. If a product is marked as prescription-only, you will be prompted to complete a secure intake form and meet with one of our licensed medical providers to ensure the treatment is safe and appropriate for you. Axentra Health's telemedicine services are designed to offer accessible care across the U.S., but they are not a replacement for in-person evaluation in all cases. Your provider may recommend an in-person follow-up or local testing if needed. Do not use Axentra Health services in emergencies; if you are experiencing a medical emergency, please call 911 immediately. Our products are fulfilled by RD3MG, a licensed compounding pharmacy that ships directly to consumers nationwide. While Axentra Health and its medical team are fully compliant with state regulations, laws regarding telehealth and prescription medication may vary by location. Prescriptions are written by providers licensed in your state, and all clinical decisions are made based on your unique health profile. We reserve the right to cancel or delay orders that cannot be lawfully fulfilled in your state. Axentra Health is not a subscription-based platform. All purchases are made one at a time. For each new order, you will be required to log in to your account, complete a new intake form, and undergo provider review for approval. This ensures that your treatment remains current and aligned with any changes in your health or lab work. There is no automatic renewal, and you will always have full control over what you order and when. All health data submitted through Axentra Health—including your medical history, lab results, and intake forms—is handled in accordance with strict privacy and security protocols. Lab work required for specific treatments (such as testosterone therapy) will be ordered by your provider and performed through integrated national lab partners like Quest Diagnostics or LabCorp. These results are securely transmitted through our electronic health record system and are reviewed by your provider before any prescription is approved.

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Axentra Health
  • All Products
Table of ContentsRefund & Replacement Policy
  1. If Your Prescription Is Not Approved
  2. Cancellations
  3. Returns
  4. Damaged, Temperature-Compromised, or Incorrect Orders
  5. Lost or Undelivered Packages
  6. No Subscriptions
  7. Questions

Refund & Replacement Policy

Every product requires a prescription. Each order is reviewed for medical appropriateness before it is filled. Depending on the product, this includes an intake form, and may also include a blood panel and either a physician review or a TeleMed consultation with a licensed provider.

If Your Prescription Is Not Approved

If a provider does not approve your prescription, for any reason:

  • We refund the product price, minus card processing fees, to your original payment method within 5–7 business days.
  • The physician review or TeleMed consultation fee, and any blood panel, are non-refundable, because those services have already been completed.

Cancellations

You may cancel before your provider review begins for a full refund of the product price, minus card processing fees. Once a review or blood panel has started, those fees are non-refundable. To cancel, email orders@axentrahealth.com with your order number.

Returns

Because these are prescription medications prepared by a licensed compounding pharmacy for you specifically, we cannot accept returns once an order has shipped.

Damaged, Temperature-Compromised, or Incorrect Orders

If your order arrives damaged, shows a temperature exposure on the indicator included with temperature-sensitive products, or is not what you ordered:

  1. Email orders@axentrahealth.com within 24 hours of delivery.
  2. Include your order number and photos of the package, the product, and the temperature indicator if one is included.
  3. We will work with the pharmacy to replace your order at no cost to you.

Please do not discard the product until we confirm the next steps.

Lost or Undelivered Packages

If your package is marked delivered but you did not receive it, or tracking hasn't updated in 5 business days, email orders@axentrahealth.com and we'll work with the carrier and the pharmacy to resolve it.

No Subscriptions

Every order is a one-time purchase. There are no automatic renewals or recurring charges. Refills are ordered when you choose.

Questions

For cancellations, refunds, and order issues: orders@axentrahealth.com. For other questions, contact Axentra Health support at support@axentrahealth.com.